Verizon provides some of the most reliable wireless coverage for smartphones, but it's also the most costly carrier in the United States. If Verizon's plans have gotten too expensive, someone isn't happy with the service, or anything else in between, knowing how to cancel a subscription with the company and move on to something else is a must.
Founded in 1983, Verizon has long been one of the most recognizable wireless providers in the U.S — largely because it tends to work just about everywhere in the country. While Verizon's coverage lead isn't quite as large as it used to be, it's still one of the better carrier choices out there. The only problem, however, is that Verizon isn't cheap. The company's baseline plan, Start Unlimited, costs $70/month for one service line and includes very few perks outside of the standard unlimited talk, text, and data. For folks that want to go all the way with the Get More Unlimited plan, they'll be paying $90/month for one line — and that's before additional taxes/fees. It's not difficult to find similar plans for less money, and when someone eventually does, there's a certain way Verizon expects people to say goodbye.
Per Verizon's website, customers that want to cancel their service will need to call the Verizon Customer Service line at 1-800-922-0204. While many subscriptions these days can be canceled through an online account page or by using a company's chat feature, Verizon doesn't allow this. It's inconvenient, sure, but it's also an important safety measure to ensure accounts can only be canceled by the people that actually own them.
Before making the call and getting into the nitty-gritty, there are a few tips to keep in mind that'll help the cancellation process go as smoothly as can be. For starters, only the account owner or a designated account manager is allowed to make a cancellation request. Anyone else on the plan won't be allowed to do so, so be sure the right person makes the call. Additionally, Verizon recommends having a few bits of information at the ready to make the process as seamless as possible. This includes the account owner's name, the associated phone number, and either the account PIN or the account owner's social security number.
After the account owner has called Verizon and made the cancellation, phone service won't stop immediately. Instead, it'll continue to be active until the last day of the billing period. If someone cancels Verizon on May 5, but the end of their billing period isn't until May 30, their service will keep working like normal until May 30. For people that have a phone under a payment plan through Verizon, any remaining balance will become due "on your next bill after disconnecting." To pay any remaining bills after canceling Verizon, there's a special 'Disconnected Accounts' page where that can be done.
People should also think about what they want to do with their phone number. Verizon will port people's numbers over to just about any other carrier, but the steps for which this is done varies from company to company. For example, transferring a Verizon number to T-Mobile will be different than taking it to AT&T. As such, it's best to talk with the new carrier to see how the process works. If someone cancels Verizon and doesn't transfer their number, Verizon says it will reassign it to another customer "no sooner than 45 days." Not porting a number over to a different carrier is fine, but people should make sure to give contacts their new phone number as not to accidentally call or text someone else. Canceling any phone service plan can be tricky, but at the very least, these tips will help it be just a little less stressful.
Source: Verizon
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